If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Unfortunately, we cannot accept refunds on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). IMPORTANT - When contacting, add a picture of the item with the issue ( damaged during transport/defective) at i can always contact us for any return question at i and issues If you wish to contact for a refund, contact us via the online contact form or send us an e-mail. In cases where a customer asks for a refund due to shipping time being unexpected ( delayed ) we will not be able to issue a refund due to that factor as the shipping time is approximately written according to the latest data issued by the courier themselves. Our return and refund policy does not include hand-made products, for these items we will not be able to issue a refund. You’ll also need the receipt or proof of purchase. To be eligible for a refund, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. We have a 30-day return policy, which means you may request a refund for up to 30 days after receiving your item. Customer satisfaction is absolutely a crucial mission for Gentcreate in a very uncommon event where you are looking to receive a refund or return a product, we will be happy to promptly assist you and solve the issue.
0 kommentar(er)
